Position

Reporting to the Senior Program Manager, Idaho, the Idaho Program Manager serves as a primary driver of Hire Heroes USA’s service delivery for military service members, veterans, and military spouses statewide. This role leads employment initiatives, delivers career-focused programming, and strengthens connections between clients, employers, and community resources. As the experienced owner of the Idaho veteran and military spouse journey, the Program Manager designs and executes integrated, employment-centered strategies—ensuring a seamless path from initial engagement through job placement and long-term success. They serve as the central connector across clients, employers, and internal teams by building strategic partnerships, facilitating events and 1:1 coaching, and driving effective matching, referrals, and follow-through that result in meaningful employment outcomes and high-quality client experiences.

A significant portion of the role is dedicated to direct client engagement, providing in-person, phone, and virtual support to educate clients on effective job search strategies, strengthen resumes, and develop interview skills. The Program Manager also coordinates program delivery across Idaho, supporting Career Advisors and team members through training, resource sharing, and collaborative problem-solving to ensure consistent, high-quality service. Additionally, the role leads the planning and execution of events, workshops, and cross-sector initiatives that promote knowledge sharing, align resources, and advance innovative solutions to regional veteran employment challenges.

The Program Manager must be flexible for travel throughout the state of Idaho, which may occasionally include weekends and federal holidays, and be committed to fostering partnerships that strengthen the client service structure and ensure seamless program delivery.

*This is a full-time, hybrid position.* 

Candidates must reside in Boise, ID, and will be required to be on-site, located at the Idaho Outdoor Field House (Boise, Idaho).

Responsibilities

Community Connector & Employment Liaison

• Support the planning and execution of Mission43 networking events—including Coffee Hours and Happy Hours—by creating engaging, well-facilitated environments that foster meaningful connections between job seekers, employers, and community stakeholders, ultimately driving career opportunities and community integration.
• Provide ongoing support to employers in implementing military-friendly policies and practices within their organizations, offering guidance on recruitment strategies and retention efforts for military community members
• Assist in facilitating events, leading round table discussions, and working with clients while on-site and throughout the state of Idaho
• Facilitate events, workshops, and pillar-aligned activities that enhance the overall client experience by integrating employment, education, and community resources into cohesive, high-impact programming
• Serve as the on-site point of contact for employers, community partners, and stakeholders; facilitate conversations to support employment connections and engagement

Service Delivery Support

• Partner with Career Advisors to address Idaho client needs by conducting timely follow-up, resolving concerns, and researching tailored education and employment pathways—while reinforcing service quality through training support and resource sharing to improve overall client outcomes
• Deliver high-impact 1:1 engagement with job seekers—both on-site and virtually—serving as a subject matter expert for the Employment Pillar and providing personalized guidance aligned to individual career goals
• Maintain accurate, timely, and comprehensive client records, ensuring all interactions, milestones, and outcomes are documented in the client management system in accordance with organizational standards
• Provide individualized career coaching, including resume development, interview preparation, and job search strategy, to equip clients with the tools and confidence needed to secure meaningful employment
• Assess client strengths, goals, and barriers to employment, and develop actionable career plans with measurable milestones, ensuring consistent progress toward sustainable career outcomes

• Approximate travel requirement 30%

Desired Skills and Experience

• Strong understanding of the military-affiliated population, including service members, veterans, and military spouses; familiarity with transition challenges, military culture, and relevant systems (e.g., VA, DoD transition programs) preferred
• Proven expertise in career coaching and workforce development, including resume strategy, interview preparation, job search execution, and individualized career planning across diverse industries and experience levels
• Experience building and sustaining employer partnerships, with the ability to engage organizations in military hiring initiatives, facilitate connections, and translate workforce needs into meaningful opportunities for clients
• Proficiency in CRM and data management systems (preferably Salesforce Lightning), with a strong ability to track client progress, analyze outcomes, and use data to inform decision-making and improve service delivery
• Advanced proficiency in digital tools and platforms, including Microsoft Office Suite, Google Workspace, Zoom, and social media (LinkedIn, Instagram, Facebook), with the ability to leverage these tools for outreach, engagement, and program delivery
• Exceptional communication and facilitation skills, including public speaking experience across workshops, webinars, panels, or community events; ability to engage, influence, and educate diverse audiences
• High emotional intelligence and client-centered approach, with the ability to build trust, navigate complex client situations, and deliver services with empathy, professionalism, and accountability
• Strong critical thinking and problem-solving skills, with the ability to assess client needs, identify barriers, synthesize information, and implement effective, scalable solutions
• Demonstrated ability to manage multiple priorities and initiatives, balancing direct service delivery, event execution, partnership development, and administrative responsibilities in a dynamic environment

Work Environment/Physical Demands

• General office environment; temperature-controlled
• Routinely uses standard office equipment, e.g., copiers, phones, computers
• Sitting for extended periods

Estimated New Hire Salary: $70,000 annually

Hire Heroes USA may offer additional compensation to include: Annual bonuses, merit increases, cost of living, special or extra assignments outside scope of the role, cell phone stipend, internet stipend, relocation, awards, compensatory time off, overtime, and gaining knowledge and proficiency through certifications and licensing.
 

Benefits Offered:

• Medical, Dental, and Vision coverage
• 100% company-sponsored Long Term Disability and Life Insurance
• Free Tele-Health Appointments
• Medical Flexible Spending Account 
• Dependent Care Flexible Spending Account
• 17 Paid Holidays 
• Paid Time Off 
• Paid Sick Leave
• Paid Medical Leave and Family Care after one year of employment
• Paid Short Term Military Leave
• Paid Bereavement Leave
• 401K with company match and immediate vesting
• Employee Assistance Program

All applicants must upload both a cover letter and resume.

About this Company:

MISSION
Hire Heroes USA empowers US military members, veterans and military spouses to succeed in the civilian workforce.
As a 501(c)(3) not-for-profit organization, Hire Heroes' services are provided at no cost to clients.

VISION
Be the Nation’s preferred veteran employment service organization through a relentless focus on personalized career coaching that improves clients’ quality of life and strengthens the US economy.

CORE VALUES
Integrity, Effectiveness, Commitment, Excellence, Inclusion

Hire Heroes USA empowers service members, veterans and their spouses to succeed in the civilian workforce. As the nation’s leading veteran employment organization, Hire Heroes USA offers personalized one-on-one coaching, professionally revised resumes, mentoring, workshops, a job board, career fairs and more, to tens of thousands of job-seeking veterans annually. We are their partner in success.

Headquartered in Alpharetta, Georgia, Hire Heroes USA has built a national reputation of excellence. Prioritizing transparency, Hire Heroes USA earned a 4-star rating from Charity Navigator and the GuideStar Platinum Seal. Funded exclusively through public donations and private grants, we provide our services at no cost to clients.

For more information about our mission, our services and how to get involved as a corporate partner, employer, donor or volunteer, please visit our website.